E1W 1AW
United Kingdom
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Our Customers' Stories
Telling a good story is one thing; putting it into practice is
quite another.
Redhorn
AV- Provides high end custom installation of cinema and AV
systems. Tower
Bridge Business Centre- Provides serviced and rented office
space in London
Our existing
IT support contractor provided extremely poor service with on site
support taking up to 48 hours to arrive and emails and phone calls
regularly being ignored. This, added to the fact that our PCs were
around four years old meant that these unanswered support calls
were becoming more frequent. This additional downtime meant that we
could not provide our customers with the high level of service they
required and we were losing business as a result.
The main reason we moved to ThinHost was to have a stable and
secure provider of the latest versions of the applications we were
running, faster, with our existing hardware. We also enjoyed the
flexibility of having no contractual tie ins. Finally our cash flow
was improved immeasurably by not having to buy a new £5,000 server
or additional PCs, allowing us to invest in more business oriented
projects. Also, we’ve found that not only has ThinHost allowed us
to be more productive, but any questions could be answered remotely
over the phone meaning that queries are resolved in minutes rather
than days. Finally the whole conversion process to ThinHost took
only 72 hours from the first onsite visit to being fully
online.
So, many thanks ThinHost, your service has given us immediate
financial and productivity benefits. We’ll certainly be
recommending your service!
- Will Reemer, Project Manager, Redhorn A/V Ltd
Prior to ThinHost
Poor onsite support contract Unstable PC systems Poor customer service to clients Inability to service business Lengthy down time
Reasons to move to ThinHost
Immediate improvement in stability and
performance Cashflow improved through no need to upgrade
hardware or software No contractual tie ins
Additional benefits
Latest versions of each application
available without any upgrades Queries solved in minutes over the phone
We’d known
about ThinHost for some time, but without a catalyst to move our IT
operations to the service. This changed when a major unexpected
computer system crash left Tower Bridge without computer access for
almost two weeks, including all our business critical and contact
information.
Now ThinHost provides all our applications and data online, so we
can access the same Windows desktop, applications and data,
regardless of which computer we’re using. This also means that we
don’t have to install any of our applications or data locally –
everything is held centrally.
Thanks to ThinHost we’ve also got peace of mind that our IT
infrastructure is being managed by people experienced to do so: our
data is backed up daily, all our documents and emails are virus and
spam protected and our software is running faster and more reliably
than ever off ThinHost’s server machines.
Poor onsite support contract